![]() ![]() Analyzed using simple correlation test, simple linear regression test and hypothesis testing. Data were collected in the form of a questionnaire with a nonprobability sampling method of selecting samples, namely the snowball sampling technique. The samples taken in this study were 100 respondents, namely the BengkalisĬommunity who became customers of Bengkalis Ponsel. The type of research used in this research is associative research. ![]() This study aims to determine and analyze the effect of the dimensions of service quality reliability on customer satisfaction in Bengkalis Ponsel. Telkom Menes Branch.Available under License Creative Commons Attribution Share Alike. So there is an influence between service quality on customer satisfaction at PT. ![]() The significant test results show that there is a t-count value of 25,881 and t-table with dk = n-2, namely 96-2 = 94, it is obtained a value of 1,985, it turns out that t-count> from t-table or 25,881> 1,985 means the results of testing this hypothesis is the working hypothesis (Ha) is accepted and the null hypothesis (Ho) is rejected. The determinant coefficient is used to determine how much influence the quality of service has on customer satisfaction, which is 87.6% while the remaining 12.4% is caused by other factors. This shows that service quality has a very strong relationship to customer satisfaction at PT. The result of the calculation of the correlation coefficient is 0.936 and is between the value of 0.80 - 1,000. Meanwhile, regarding Customer Satisfaction, the respondents obtained 3860 or 81% of the total ideal total score of 4,800 scores, meaning that all questionnaire scores were included in the good category. Based on the results of the respondents' responses regarding the Service Quality variable, the score was 3824 or 79.66% of the total ideal score of 4800 scores, meaning that all of the Service Quality questionnaire scores were included in the good category. ![]() The variables in this study are the independent variable (service quality) and the dependent variable (customer satisfaction). This study aims to determine how the influence of service quality on customer satisfaction at PT. ![]()
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